4. INFORM: plan your Participant Journey

Owned by Matt Kepple
Last updated: Jun 18, 2024
2 min read

You can use Makerble to manage the journeys your participants take through your organisation, from their initial signup through to their eventual completion of your programme.

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STAGES OF THE JOURNEY

PROVIDE

PARTS OF THE PROCESS

RESPOND to changes, requests and safeguarding incidents

WHAT THE PARTICIPANT EXPERIENCE IS

Participants can get in touch with you at any time by sending your organisation an SMS to your Makerble Mobile Number or an Email Address

Receive SMS messages from your contacts

Receive emails from your contacts

HOW YOUR TEAM GETS NOTIFIED OF THIS ON MAKERBLE

Your coworkers will receive a notification when a contact they work with or have a relationship with, has sent an SMS to your organisation

Manage the notifications you receive

HOW YOUR TEAM DO THIS DAY-TO-DAY ON MAKERBLE

Staff can see that clients have been sent an Email by 

  • either looking up the individual Conversation History of that client 

Conversations  

  • or by looking at the history of bulk messages sent

See your Sent SMS and Email Messages  

HOW YOU REPORT RESULTS ON MAKERBLE

See the amount of interactions your organisation has had with clients per month Contacts Interacted With per Project  

WHAT YOUR SETUP STEPS ARE TO HAVE THIS READY ON MAKERBLE

You simply need to turn on SMS and Email Messaging Turn on SMS Messages   

HOW YOU COULD GO EVEN FURTHER (USING ADVANCED OPTIONS)