If you can’t add a contact to an event, it could be for one of these 3 reasons:

1. The event has a fixed capacity for guests and has reached its limit

2. The contact is not in the Enrolled state of the project that owns the event

3. The contact has not been added to the project that owns the event

How to fix the problem

If the event has a fixed capacity for guests and has reached its limit

• You can

  • either increase the capacity of the event (You need to be an Event Manager or Project Manager to do this)

  • or remove a guest from the event to make space for your new contact

If the contact is not in the Enrolled state of the project that owns the event

• Watch this 1min30second explanation video:

• You simply need to toggle the Filter to include Waiting List (and indeed any other states) as well as Enrolled

The contact has not been added to the project that owns the event

• You can

  • either add the contact to the project that owns the event. (How to add a contact to a project)

  • or turn on the option that lets you add contact who is outside a project to an event owned by that project (How to turn that on and How to use it)