I can't access the User Guide

Owned by Matt Kepple
Last updated: May 03, 2023
2 min read

If you can’t access the User Guide, it’s likely because of a cookies issue on your web browser. You simply need to clear cookies for Atlassian.net in order to restore access to the user guide

Watch the step by step walkthrough video

https://www.loom.com/share/ddbe563e2d5e49edbfd493b054b4fc4d

Steps

  1. Within Chrome click the 3-dot menu in the top right corner of your web browser

  2. In the dropdown menu: select Settings

  3. From the left side menu: select Privacy and security

  4. From the Privacy and security panel in the middle of the page: select Cookies and other site data

  5. You arrive on the Cookies page

  6. Scroll down until you can click See all site data and permissions in the middle section

  7. This brings up a list of the websites you access

  8. Search for or scroll down until you see Atlassian.net

  9. Press the Bin icon next to it

  10. This will clear the cache and allow you to access the user guide as normal