Messages scheduled for later are sent immediately

Owned by Matt Kepple
Last updated: Mar 15, 2022
1 min read

Problem

You are scheduling SMS or Email messages to be sent later but find that they are being sent immediately.

Why this happens

  • When you schedule a message to be sent in the future, make sure that the Date & Time field is not left blank

  • If it is blank, your message will be sent immediately

Solution

  • Ensure you select the exact time slot you want your message to be sent at, i.e. you need to click three times:

  1. to choose the date

  2. to choose the hour

  3. to choose the exact time

Solution Walkthrough

https://www.loom.com/share/e2e91bbaced84ca78df4fc9e8dd63009

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