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CRM | Manage your contacts
Activity | Organise your activities
Impact | Monitor, evaluate and report your impact
Surveys | Discover insights you never had time to find
Inspiration | Upskill your workforce
Connections | use your data wherever you are
Setup & Admin | Get Started
Support & Me | How your account works
Basics - how the platform works
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FAQs | Troubleshooting
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A contact has claimed they did not receive the survey link you sent them
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A Contact not appearing after selecting all the projects on Contact filters
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A field or progress tracker is not appearing on the Match Columns to Fields tab while Importing Stories via CSV file
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A contact hasn't received an email or I haven't received an email from Makerble
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FAQs
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Get the ID of a story or survey response
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Get the Makerble ID of a Contact
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Get the ID number of an outcome, indicator or progress tracker(metric)
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How do I change the order of the Answer Choices in a Multiple Choice tracker
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How to deal with extra Progress Trackers in your organisation's holding outcome (default outcome)
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I added a new user but they have not appeared on the Colleagues page
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I added an Organisation-controlled User but they appear on the Colleagues page as a user-controlled user
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I can't access the User Guide
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I can't add a contact to an event
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I can't add a user to a Progress Board and I can't edit a Progress Board
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I can't add users or colleagues to a relationship with a contact
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I can't create a case within a new project
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I can't create an event - there's no option to add the Name, start date or end date
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I can't create an event within a particular project
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I can't delete an event
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I can't add another Contact Form to a contact
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I can't edit a contact
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I can't find a contact
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I can't find a contact while using the Search Bar
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I can't find a project
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I can't see a story or survey response that has been posted to a contact's timeline
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I can't see a Verdict for a survey that has been completed
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I can't see any Progress Trackers when I try to create a story (update)
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I can't see the Progress Trackers or Indicators I'm looking for when I try to create or edit a Progress Board
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I can't see the name of my contact when trying to complete a survey about them
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I can't see a story that was posted recently
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I can't see my contacts when trying to send an SMS message broadcast
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I can't see the entire list of contacts upon mouseover on the 'Contacts' App
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I created a new Organisation Customer Account instead of a contact record of the organisation-type
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I deleted a contact by mistake
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I get an error message mentioning 'my csv file contains inverted commas', when I try to do an import
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I have to deselect almost all the projects to use the Contacts Filter
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I'm not seeing the list of labels when I try to add a label to a story
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Internet connection speed
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Messages scheduled for later are sent immediately
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Progress Trackers are not appearing in strategy view, only in list view
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Stories are not being matched during the import process
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Survey questions where users rank a list of options
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The contact isn't tagged when a survey is completed about them
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The number of contacts is different on the Homepage and 'Manage Contacts' even when no filter is applied
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Why am I seeing "No Response" when viewing survey responses
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Why are guests able to see each other's email addresses when they are invited to an event using the Google Calendar integration?
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Why can’t I see some questions in the survey?
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How to change the Contact Role assigned to a Contact Form
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How to change the Contact Type assigned to a Contact Form
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The Customize Versions tab gives error "You are not authorized to access this page"
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I can't see the Contacts app within the My Apps ribbon menu
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I get the message 'Friendly is reserved' when editing a user
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I can't see the Post an Update (Short Story popup) button on a card on a progress board
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Progress Tracker not Displaying on Contacts/Young person profile page
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FAQs | Troubleshooting
FAQs | Troubleshooting
Matt Kepple
Riya Bansal (Unlicensed)
Owned by
Matt Kepple
Last updated:
Apr 22, 2024
by
Riya Bansal (Unlicensed)
1 min read
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Find answers to common troubleshooting questions
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