FAQs | Troubleshooting
FAQs | Troubleshooting
- Matt Kepple
- Riya Bansal (Unlicensed)
Owned by Matt Kepple
Last updated: Apr 22, 2024 by Riya Bansal (Unlicensed)
Find answers to common troubleshooting questions
- A contact has claimed they did not receive the survey link you sent them
- A Contact not appearing after selecting all the projects on Contact filters
- A field or progress tracker is not appearing on the Match Columns to Fields tab while Importing Stories via CSV file
- A contact hasn't received an email or I haven't received an email from Makerble
- FAQs
- Get the ID of a story or survey response
- Get the Makerble ID of a Contact
- Get the ID number of an outcome, indicator or progress tracker(metric)
- How do I change the order of the Answer Choices in a Multiple Choice tracker
- How to deal with extra Progress Trackers in your organisation's holding outcome (default outcome)
- I added a new user but they have not appeared on the Colleagues page
- I added an Organisation-controlled User but they appear on the Colleagues page as a user-controlled user
- I can't access the User Guide
- I can't add a contact to an event
- I can't add a user to a Progress Board and I can't edit a Progress Board
- I can't add another Contact Form to a contact
- I can't add users or colleagues to a relationship with a contact
- I can't edit the name of one of my Bio Forms, e.g. the Participant bio form
- I can't create a case within a new project
- I can't create an event - there's no option to add the Name, start date or end date
- I can't create an event within a particular project
- I can't delete an event
- I can't edit a contact
- I can't find a contact
- I can't find a contact while using the Search Bar
- I can't find a project
- I can't see a story or survey response that has been posted to a contact's timeline
- I can't see a Verdict for a survey that has been completed
- I can't see any Progress Trackers when I try to create a story (update)
- I can't see the Progress Trackers or Indicators I'm looking for when I try to create or edit a Progress Board
- I can't see the name of my contact when trying to complete a survey about them
- I can't see a story that was posted recently
- I can't see my contacts when trying to send an SMS message broadcast
- I can't see the entire list of contacts upon mouseover on the 'Contacts' App
- I created a new Organisation Customer Account instead of a contact record of the organisation-type
- I deleted a contact by mistake
- I get an error message mentioning 'my csv file contains inverted commas', when I try to do an import
- I have to deselect almost all the projects to use the Contacts Filter
- I'm not seeing the list of labels when I try to add a label to a story
- Internet connection speed
- How to change the Contact Role assigned to a Contact Form
- How to change the Contact Type assigned to a Contact Form
- I can't see the Contacts app within the My Apps ribbon menu
- I get the message 'Friendly is reserved' when editing a user
- I can't see results for the current period in Table view of my project's results or album's results
- I can't see the Post an Update (Short Story popup) button on a card on a progress board
- How to use Loom
- I've imported contacts but none of the names are showing
- Messages scheduled for later are sent immediately
- Progress Trackers are not appearing in strategy view, only in list view
- Progress Tracker not Displaying on Contacts/Young person profile page
- Stories are not being matched during the import process
- Survey questions where users rank a list of options
- The contact isn't tagged when a survey is completed about them
- The Customize Versions tab gives error "You are not authorized to access this page"
- The number of contacts is different on the Homepage and 'Manage Contacts' even when no filter is applied
- Why can’t I see some questions in the survey?
- Why are guests able to see each other's email addresses when they are invited to an event using the Google Calendar integration?
- Why am I seeing "No Response" when viewing survey responses
- I (or my partners) can't access some of our survey links, signup pages, self check-in pages or event kiosks
- Relationships are not appearing on the user profile page
- My account is locked and I am not able to login
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