You can request organisation-control of a user's account. This will allow you to change their password and administer other parts of their user account.

Steps

1. Open Our Account in the left sidebar and select Colleagues

2. You arrive on your Colleagues page. Refresh the screen to display your table of users

3. You’ll see a row for every user within your organisation

4. In the User Account Actions column: click Request Ownership (this column only appears if you have turned on Organisation-controlled User Accounts)

   Open

   

5. The user will receive an email with a request to give you permission. Once they accept that request, you will have Organisation-control of their User Account.

Related articles

• Control the User Settings of your organisation-controlled users

• Organisation-controlled User Accounts