Respondent Type is the term used to define the person who creates a story (i.e. posts an update) or completes a survey.

Why do we need Respondent Types?

• You can personalise the wording of a survey so that different types of people see the same survey differently.

• Those different types of people are called Respondent Types

• When you are on a survey’s Manage Wording page, you can choose the particular Respondent Type that you want to personalise the survey for (see the dropdown menu on the right side)

Open

How many Respondent Types are there?

There are two categories of Respondent Type

1. The four default Respondent Types

2. An pairs of Relationship-based Respondent Types

1. The four default Respondent Types

1. Colleague: this is when a Project Manager/Reporter/Observer or Organisation Admin, Project Creator or Organisation Observer posts an update while they are signed in

2. Contact: this is when a Contact creates a story by either

   1. completing a survey using a personalised survey link

   2. posting an update while they are signed in as a contact with Participation Access

3. Witness (Perspective Provider): this is when someone completes a survey in response to receiving a 360° Feedback Survey link to provide their perspective on a contact

4. Member of the public: this is when somebody uses the public survey link to complete a survey.

2. The pairs of relationship-based Respondent Types

Makerble automatically generates a Respondent Type for each of the two Relationship Titles that exist within every Relationship Category in your organisation.

Where are Respondent Types used?

Design: when personalising the wording of survey questions

Open

• Change the way that survey questions are phrased when answered by different types of respondent

• For example, if the metric is Confidence level you can phrase it in the following way

  • When the survey is completed by a child: What is your level of confidence?

  • When the survey is completed by a child’s parent: What is your child’s level of confidence?

  • When the survey is completed by a child’s tutor: What is your pupil’s level of confidence?

Analysis: when viewing survey responses on a Spider Plot Pattern chart

• Choose to display the results from certain Respondent Types. These are limited to:

  • Colleagues

  • Contacts

  • Perspective Providers

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How to use Relationship-based Respondent Types

• Create a Relationship Category

• Create a survey with wording that adjusts based on the Respondent Type