Case Owner

Owned by Matt Kepple
Mar 23, 2022
1 min read

A Case Owner is typically the user who created the Case in the first place

However while creating or editing a case, the Case Owner can be set as a different user.

The other role that a user can have on a Case is Case Worker

Unless otherwise specified, the only users with permission to close or edit a case are

  • the case’s Case Owner

  • the Project Manager(s) of the project that the case belongs to

  • the Organisation Admin(s) of the organisation that owns the project that the case belongs to