Email Messaging is currently in beta

Beta Restrictions

• The only contacts whom you can message via the Email Conversations tab are contacts who have been recipients of a Bulk Email message (Broadcast) that you sent

• Note that you can send a Broadcast to a single contact.

Steps

1. Select the envelope icon in the top menu to access the Messaging App

2. On the Messaging page, select the Contacts tab below the word “Messages”

3. You arrive on the Messaging App’s Conversations page

   Open

   

4. You cannot go directly to the Email Conversations tab, instead you have to

   1. go to the Broadcasts tab

   2. Once on the broadcasts tab, scroll to one of the rows which relate to a bulk email you have sent in which one of the recipients is the contact you want to see the Conversation history of

      Open

      

   3. click the See email conversations button

5. You arrive on the Email Conversations tab

6. The top right corner of the page displays your organisation’s unique Makerble Email Address

7. The left column lists all the contacts for whom you have an Email Address saved in one of the designated email address Contact Form fields (and who were included in the Bulk Email that you selected on the Broadcast tab)

8. Select a contact on the left column to see their Email Conversation history with the organisation appear in the right column

9. At the bottom of the right column is a text box which you can use to start typing an Email message to that contact

10. Click the Send button to send the Email

11. Any replies which the contact sends will be displayed in this pane

12. Any bulk messages in which this contact is a recipient, will also appear in the Email Conversation history pane for that contact