To track the time spent on a case you must first:

• Enable Task & Update timesheets on the project which the case belongs to

• Turn on Cases on the project

• Be a Case Worker or Case Owner of a Case. (Alternatively you can be a Project Manager or Organisation Admin of a project or organisation that has cases)

How it works

• You can track the time spent on

  • Tasks tagged to each Case

  • Updates tagged to each Case

Get started with tracking the Time Spent on a Case

• Tag a case in a task

• Mark the task as done and log the time spent

• Post an update tagged to that case and log the time spent

• See the Time Spent charts on the Cases page