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  1. While creating or editing an Automation, go to the In-App Alerts tab

  2. Scroll down to the Escalate section

  3. Select Yes

  4. Select te Useer Group youthe individual users you would like to escalate this to

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  5. Select the number of days that should pass before an unresolved alert is escalated

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  6. Press Save

  7. That’s it

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