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  1. Select Create in the top menu

    image-20240130-162459.png
  2. Select Automation

  3. Choose the project you want this automation to run across

  4. Set the criteria you want to use for this automation to run, e.g. when a contact is added to a project

    image-20240130-163401.png
  5. In the Automation Actions section:

    1. Select the Surveys tab

    2. Select the Send via Email/Send via SMS/Both tickbox (as per your need)

      image-20240130-163822.png
    3. In the Choose Survey dropdown list select the survey you want to send

    4. In the Set Expiry section: choose whether you want contacts to be able to reuse the same link to submit multiple survey responses

    5. In the Add an additional message text box: type a message that the contact will see in the email containing their unique survey link

    6. In the Add Reminder section:

      1. choose the amount of time you want to pass before the first reminder is sent

      2. type a subject line and message for the first reminder

      3. Click Add another reminder to add additional reminders

    7. Press Save

      image-20240130-164131.png
  6. You arrive on the Manage Automations page that displays all the automations that exist across your organisation.

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