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The user can personalize their messages using Mail Marge tags.

The content of the message, be it Email or SMS, can be customized by inserting recipient-specific details such as name, location, or other personalized information.

This can be done by

• Clicking on the drop-down menu with the placeholder Personlize with their details.

• Select the tags from the drop-down menu.

Note: The details data of the contact must be present in order to use to display the information of that contact using the particular Mail Merge tag.
Eg: If mobile number field is present in the contact form but it no data has not been entered for a particular contact then the Mail Merge tag _Mobile_no_will not display the number for that contact.