If you are on the Manage Contacts page but cannot see any contacts displayed, it will be for one of the following reasons:
Contact Filters are restricting your view of contacts
None of your contacts are in an Enrolled state
There are no contacts in the projects you are part of
Your access level to the contacts in your projects and organisation is No Access
Your account has been created recently (or you have recently been added to a project)
How to fix the problem
…when Contact Filters are restricting your view of contacts
Select My Apps
Select Contacts
Press the Contact Filters button
The Contact Filters overlay appears
Press the Reset button
Contacts that you have access to will now be displayed
…when None of your contacts are in an Enrolled state
Select My Apps
Select Contacts
Press the Contact Filters button
The Contact Filters overlay appears
In the States section, tick the checkboxes next to Waiting List, Enrolled, Alumni and Declined
Press the Apply button
Contacts that you have access to will now be displayed
…when There are no contacts in the projects you are part of
If there are no contacts in the projects that you are part of, you can do one or more of the following to have access to contacts:
Create contacts in the projects that you are part of. (You will have access to those contacts)
Be added to a project that contains contacts
…when Your access level to the contacts in your projects and organisation is No Access
This happens when you are part of a project but a user has set your access to its contacts as No Access.
Ask a Project Manager or Organisation Admin to grant you access to individual contacts
…when Your account has been created recently (or you have recently been added to a project)
It can take a few minutes for your access to contacts to be granted when your User Account is first created or when you are added to a project.
If you have waited a few minutes and find that you still do not have the access you would expect, ask the Helpdesk to reset the cache on your User Account