If you can’t edit a contact, it’s likely due to the new controls your managers have over who has permission to edit which forms.
You might see a grey or blue box around the name of a form rather than being able to see the details of the form.
How to resolve it
In summary
These steps are for Project Managers or Organisation Admins
Go to Project Preferences for each project
Grant form editing permission to Project Reporters and/or Project Observers as required
You can see the permissions your colleagues have on each project by going to the Colleagues page
Watch the 60 second video walkthrough
https://www.loom.com/share/50161dadf59b4f09b9654a59c28c5ba9
Follow these steps
These steps are for Project Managers or Organisation Admins
Go to the Project Preferences page. One of the ways you can get there is by
Selecting My Apps in the top menu
Select Projects
You arrive on the Manage Projects page
Select your project
You arrive on the Project page
Select More Options in the cover section
A dropdown menu appears
Select Preferences
You arrive on the Project Preferences page
Review the permissions granted in the Form Editing Permissions box
By default, Project Managers and Organisation Admins have permission to edit all forms on a contact’s record.
If you want Project Reporters to be able to edit forms on a contact’s record, grant them permission by ticking the appropriate box
Scroll to the bottom and press Save.
That’s it.