Compare contacts' performance at an outcomes level

• When your surveys contain several outcomes which use standardised (shared) answer choices (e.g. every Scale-based question uses the Likert Scale of Strongly Disagree to Strongly Agree) Makerble will automatically show you how each contact has performed based on

  • their own responses (responses from Contacts)

  • responses from Observers

  • responses from your Colleagues

• Each contact gets a score for each outcome in your survey

What you’ll cover in this article:

3 ways to see results

Survey Summary Charts allow you to see a contact’s performance across every outcome within a survey

Bar Chart view

• X-axis shows the Outcomes within the survey

• Y-axis shows the points scale (based on the priority number assigned to each Answer Choice for each question)

• A different colour is assigned to each contact

Spider Plot view

• Each outcome is a spoke on the Spider Chart

• The concentric rings within the Spider Chart are the points scale (based on the priority number assigned to each Answer Choice for each question)

• A different colour line is assigned to each contact

Table view

• A row for each contact

• A column for each outcome

• Each cell displays the Mean Average score for that contact calculated by looking at their answers to all eligible questions within the survey based on their most recent completion of the survey or whatever date range is set using the filters.

Step-by-step instructions

1. Open the left Sidebar

2. Open the Impact section

3. Select Surveys

4. On the Manage Surveys page: select Analyse

5. You arrive on the Analyse Survey Results page

   1. (Note, if you are only analysing a single project, you could reach the results page using this way instead: Access the Analyse Results tab of the Survey Campaign)

6. Press Choose lines to display

   

7. There are three options to choose from

   1. Colleagues' Mean Average for each contact

   2. Witnesses' Mean Average for each contact

   3. Contacts' Mean Average for each contact

8. Press Select Contacts

   

9. A popup dropdown list appears that lets you choose the one or more contacts whose results you want to see

10. Select the contacts and press Apply

11. Select the way you want results to be displayed. There are three options:

    1. Spider Chart

    2. Bar Chart

    3. Table

       

12. The results are displayed

    

Related articles

• Access the Survey Analytics page

• Turn on a Survey's Summary of Outcomes charts

• Turn on Outcome Analysis