Steps

To access SMS Conversations

Info
You must first turn on SMS Messaging or Email Messaging before you can access Conversations.

Select the envelope icon in the top menu to access the Messaging App
You arrive in the Messaging App
Below the ‘Messages’ title, select the Contacts tab (rather than the Colleagues tab)
You arrive in the SMS Conversations tab
Select the name of a contact to see your colleagues' SMS conversation with that contact
You arrive in the conversation
Start typing in the text bottom to send a message to the contact
1. Note: the message will appear as being sent by your organisation. If you want the contact to know that the message is from you individually, include your name in the message you send.