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  1. Go to the Project Preferences page of the project that you want project reporters to be able to create cases within

  2. Confirm that the Enable cases checkbox has been ticked (see article on how to turn on cases if the checkbox is not ticked)

  3. In the who else can create cases text box, enter the names of the project reporters whom you want to give permission to create cases

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  4. Scroll to the bottom of the page and press save

Now that you have done this, those users will see the New Case button when they are on the profile page of a contact/client who is part of a project that has cases turned on.