Page Comparison

Basics part 1: Contacts & Stories & Projects

Contacts

1. what is a contact - broadly, what can you do with one
   https://makerble.atlassian.net/l/cp/pyMnV1fq

2. makerble brings all your contacts together. Highlights of:

   1. Category Splits tab https://makerble.atlassian.net/l/cp/2RUFgPAe

   2. Productivity tab https://makerble.atlassian.net/l/cp/VNhX081d

3. create a contact while NOT signed in - i.e. using a Signup Page (that creates several contacts) https://makerble.atlassian.net/l/cp/UpWh4dRs

   1. get a notificationhttps://makerble.atlassian.net/l/cp/j5Jp1gQY

   2. they’re added to the waiting list https://makerble.atlassian.net/l/cp/6b0XLH9d

4. create a contact while signed in https://makerble.atlassian.net/l/cp/GCp5tVZS

5. view their profile (what are SOME of the things on the profile) - e.g. relationships, referrer
   https://makerble.atlassian.net/l/cp/GUSi3bHA (Summary)
   https://makerble.atlassian.net/l/cp/KVTJ5z11 (Trends)
   https://makerble.atlassian.net/l/cp/1FK8mHEQ (Perspective From)

6. move a contact between Project states: i.e. from the Waiting List to the Enrolled list of a project
   https://makerble.atlassian.net/l/cp/XJKQdbJD

7. find a contact - search, filters https://makerble.atlassian.net/l/cp/U01zqedT

8. how to post a story on the timeline of a contact - includes adding location, date happened, attachment https://makerble.atlassian.net/l/cp/oUqpMxkT

Stories

1. what is a story https://makerble.atlassian.net/l/cp/G8pbpDPJ

2. how to see a story (in newsfeed) https://makerble.atlassian.net/l/cp/Cohd13y3

3. how to create a story (e.g. using Quick Update popup) https://makerble.atlassian.net/l/cp/t8SpW5KF

4. how to see story on project timeline
   https://makerble.atlassian.net/l/cp/meAc4P0t
   https://makerble.atlassian.net/l/cp/EqBXvmrM

Projects

5. how to see cumulative of progress from individual stories on the project’s Progress Panel https://makerble.atlassian.net/l/cp/0cSvPTPX

6. see all the contacts in a project https://makerble.atlassian.net/l/cp/UCTzb2CD

7. see the coworkers in a project https://makerble.atlassian.net/l/cp/m1Ci06qp

8. what is a project https://makerble.atlassian.net/l/cp/ENdLBc9j

Everyone

Basics part 2

Contacts

1. Edit a form on a contact’s bio e.g. if their phone number has changed
   https://makerble.atlassian.net/l/cp/bmSsMzHL

2. Add an existing form to a contact’s bio
   https://makerble.atlassian.net/l/cp/LvpP10oP

3. add a relationship to contact (e.g. their parent) https://makerble.atlassian.net/l/cp/v85oo9Pb

4. add a flag to a contact https://makerble.atlassian.net/l/cp/w1HisKjK

5. mark the referrer of a contact https://makerble.atlassian.net/l/cp/2pgZdHL7

6. add signposting to a contact https://makerble.atlassian.net/l/cp/zDsCPjwF

7. see the referrers per month chart https://makerble.atlassian.net/l/cp/1uft0zTz

8. see the signposting per month chart https://makerble.atlassian.net/l/cp/Wy2Yf8dK

Stories

1. add a label to a story (e.g. the case study label) https://makerble.atlassian.net/l/cp/xxd4NXFh

2. complete a survey for a single contact https://makerble.atlassian.net/l/cp/sCrTnRqB

3. edit a survey response (or story) you posted https://makerble.atlassian.net/l/cp/2AQWr1Gk

4. send a survey to one or more contacts (via sms/email) with reminders https://makerble.atlassian.net/l/cp/Kwj9RjSR

5. see the Response Rate https://makerble.atlassian.net/l/cp/HJ0mPcRx

6. see the survey results https://makerble.atlassian.net/l/cp/ZC9DK60g

Projects

1. see the surveys added to a project https://makerble.atlassian.net/l/cp/9z3fz2N5

Everyone

Event basics

1. what is an event? https://makerble.atlassian.net/l/cp/r8rp3xU9 https://makerble.atlassian.net/l/cp/XjECoibq

2. how to find an event?

   1. go from the project page: events button https://makerble.atlassian.net/l/cp/rMs4E10S

   2. event filters

   3. my apps

   4. my homehttps://makerble.atlassian.net/l/cp/8BP5dRdr

   5. my apps https://makerble.atlassian.net/l/cp/RPuZPnW7

   6. my home https://makerble.atlassian.net/l/cp/RPuZPnW7

3. how to message event guests
   https://makerble.atlassian.net/l/cp/ZQjQP0Qn
   https://makerble.atlassian.net/l/cp/X1o66nrX

4. how to record attendance at an event https://makerble.atlassian.net/l/cp/LqHSgp7L

5. how to see attendance report https://makerble.atlassian.net/l/cp/yJXbsn9j

6. create an event https://makerble.atlassian.net/l/cp/4bH1w0oR

Everyone

Cases basics

1. what is a case

2. find a case

3. see a case’s stories

4. record time spent on a case

5. see total time spent on cases

6. create a case

Everyone

Progress (Metrics) basics

1. What is progress/impact?

   1. looking at each Stage of the progress panel (from activity, to attendnce, to short long, outcomes, and indicators)

2. Progress Boards

   1. adding cards to a progress board

3. Posting an update about each type of progress tracker

   1. and seeing that on the progress board

      1. as a Card

      2. and as a Popup

   2. filtering that information using

      1. Contact Filters

      2. Story Filters

   3. knowing that information is also saved on the project page

Everyone

Collaboration basics

Communications

• Conversations

• SMS broadcast

• Email broadcast

• notification of replies

Notifications in general

User Profile - customising your profile

• see your stories

Homepage

• commenting on stories

• liking stories

Finding connections (other users)

Chat (with other users)

Tasks

• find

• create

  • delegate

• mark as done

Tips

• find

• discuss

• create

• add to collection

Setting up Projects for Contacts

1. how to divide your work into projects Design your hierarchy of projects and albums

   1. introducing the idea of albums

   2. how to add projects to albums

   3. seeing album level progress on a Progress Board

2. Waiting List and other states

   1. turning it on

   2. seeing the number in each state (Project States tab of the Contacts App)

   3. filtering by Project State

3. manage your contact forms

   1. see all your forms

   2. details tab: (understand concept of a single field being in MANY forms)

4. design your roles

5. create a contact form

   1. choose a role

   2. create the list fields first

   3. add existing fields to the form

   4. create new fields to add to the form

   5. change the order of the fields

   6. choose multiple choice setting

6. adding contact forms to a project

7. create a signup page

   1. a fixed signup - choosing the states etc

   2. a flexible signup page

   3. reporting on contacts created per Signup Page

Org Admins

Setting up Metrics

1. Creating each of the 5 stages of metrics - activity, attendance, outcomes,,,indicators

2. adding each to a project

   1. seeing them on the project page

3. adding each to a Strategy

4. adding a strategy to a project

5. seeing the strategies used on a project

Org Admins

Setting up Surveys

Creating your own Surveys

1. Create a basic survey

   1. questions library contains

      1. metrics

      2. custom fields (from your contact forms)

   2. creating questions including

      1. non-shared answer choices and creating other questions in the popup

      2. shared answer choices

   3. turning on One Field per Contact

   4. skip logic

2. seeing which metrics (questions) are used on which surveys

3. See which surveys a single project is using

4. Add survey to project

5. See that surveys added to multiple projects

6. See the questions used across surveys

7. Explore Surveys page

Organisation Admin

Turning on Advanced Survey Features

1. 360° Surveys

   1. perspective providers

2. Edit Mode - editing a survey’s questions from the Survey Profile

3. Outcome Charts

4. Survey Summary Charts

5. Waves

6. Survey Question Wording

7. Multi-project Analysis

Org Admins

Setting up Events

1. Designing the event creation form

2. Choosing the Guest Background Information Fields

3. Designing the Event Guest Booking Form

4. Choosing event states (event guest statuses)

5. Adding event roles

6. Turning on Events in a project

7. Multiple event categories

8. Assigning multiple Event Categories to a project

9. turning on Event Timesheets

10. Event Signup Pages

11. Event Self Check-in Surveys

Org Admins

Advanced Reporting

Maps

Targets (including Deadline) at album and project level

Creating collections

Import & Export

Imports

• what you can import

Exports

Automations

1. what is an automation

   1. criteria - different types

   2. actions - different types

2. create

3. edit

4. view logs

5. disable

6. delete

Org Admins

Sharing - access, Privacy, Ownership

1. contacts

2. stories

3. projects

4. managed progress boards and progress boards

5. colleagues

6. metrics

7. strategies

8. surveys

9. project metrics

Org Admins

Integration: Mailchimp

• what is it

• seeing mailchimp info about a contact

• tagging manually

• tagging with an automation

• setting it up

Integration: Gmail

Integration: Google Cal

Integration: Google Drive

Integration: Wildix

Troubleshooting

Org Admins