You can automatically escalate an In-App Alert to one or more designated colleagues if the alert remains unresolved for a certain period of time.
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While creating or editing an Automation, go to the In-App Alerts tab
Ensure that the fields in the In-App Alerts section have been completed fully, i.e.
The PEOPLE section
The MESSAGE section
The ACTION section
Scroll down to the Escalate section
Select Yes
Select the individual users you would like to escalate this to
Select the number of days that should pass before an unresolved alert is escalated
Press Save
That’s it
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