If you can’t edit a contact, it’s likely due to the new controls your managers have over who has permission to edit which forms.
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You might If you see a grey or blue box around the name of a form rather than being able to see the details of the form, then this article will help you resolve the issue in a couple of minutes.
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How to resolve it
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In summary
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Go to the Project Preferences page. One of the ways you can get there is by
Selecting My Apps in the top menu
Select Projects
You arrive on the Manage Projects page
Selectyour project
You arrive on the Project page
Select More Options in the cover section
A dropdown menu appears
Select Preferences
You arrive on the Project Preferences page
Review the permissions granted in the Form Editing Permissions box
By default, Project Managers and Organisation Admins have permission to edit all forms on a contact’s record.
If you want Project Reporters to be able to edit forms on a contact’s record, grant them permission by ticking the appropriate box
Scroll to the bottom and press Save.
That’s it.