Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

From a Contact’s profile page

  1. Access the contact’s profile page

    Image Removed

  2. In the Actions dropdown menu press the Add a [Case Form] button.

    Image Added
  3. You arrive on the Create create New Case page.

  4. Fill in the form with the details of the case

    1. Every case is linked to one project

    2. If you have several Case Forms you can choose which form to use to create the case

    3. You will automatically be assigned as the Case Owner

    4. You can add other users in the project to the case as Case Workers

  5. Press Save

  6. You arrive on the Case page. (The Case page is a tab on the contact's profile page)

...

  1. Access the Manage Cases page by

    1. selecting My Apps in the top menu

    2. scrolling across until you see the Cases app

    3. Selecting that app

  2. You arrive on the Manage Cases page

  3. Press the New Case button

...

4. On the New Case page, you must,

  • choose Choose a Project that the case belongs tochoose a Beneficiary (Contact. (If you are part of only one project it will be auto selected)

  • Choose a Contact(Beneficiary) to whom the case belongs to.

  • add Add a Case Title.

  • optionally Optionally, add a Case Description.

  • optionally Optionally, add Case Workers (these are people who are allowed to tag a story with the label for this Case)

    Image RemovedImage Added
  • the The system will automatically generate a Case Number for each case. Each charity has its own Case Numbering which begins at 1.