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From a Contact’s profile page

  1. Access the contact’s profile page

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  1. Image Added

  2. Press the New Case button

  3. You arrive on the Create Case page

  4. Fill in the form with the details of the case

    1. Every case is linked to one project

    2. If you have several Case Forms you can choose which form to use to create the case

    3. You will automatically be assigned as the Case Owner

    4. You can add other users in the project to the case as Case Workers

  5. Press save

  6. You arrive on the Case page. (The Case page is a tab on the contact's profile page)

From the Manage Cases page

Note

The Cases tab will not appear in the My Apps ribbon until you have enabled Cases on the Project Preferences page. And you will not be able to create Cases either until it has been enabled.

  1. Access the Manage Cases page by

    1. selecting My Apps in the top menu

    2. scrolling across until you see the Cases app

    3. Selecting that app

  2. You arrive on the Manage Cases page

  3. Press the New Case button

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4. On the New Case page, you must

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