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From a Contact’s profile page
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Press the New Case button
You arrive on the Create Case page
Fill in the form with the details of the case
Every case is linked to one project
If you have several Case Forms you can choose which form to use to create the case
You will automatically be assigned as the Case Owner
You can add other users in the project to the case as Case Workers
Press save
You arrive on the Case page. (The Case page is a tab on the contact's profile page)
From the Manage Cases page
Note |
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The Cases tab will not appear in the My Apps ribbon until you have enabled Cases on the Project Preferences page. And you will not be able to create Cases either until it has been enabled. |
Access the Manage Cases page by
selecting My Apps in the top menu
scrolling across until you see the Cases app
Selecting that app
You arrive on the Manage Cases page
Press the New Case button
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4. On the New Case page, you must
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