You can access the Helpdesk portal to see the status of your tickets and submit new ones.
Steps
Select More in the top menu
A dropdown menu appears
Select Request Support
A new tab opens with a view of the public portal
Select Login
If this is the first time that you are using the portal (or the first time you have been added to a ticket), click Sign up
Enter your email address
Click Send Link
You’ll receive an email with a secure link to sign up to the portal
Click the Sign up link in your inbox
You’ll arrive on a Signup Form. Enter your Full Name and choose a new password to access the Helpdesk (Note: this should not be the same password that you use for Makerble’s core platform)
Enter your details and press Sign Up
Now you are inside your Personal Helpdesk Portal
Click Requests to see the status of your tickets (Red arrow)
Click Technical Support to submit a ticket (Purple arrow)
On the Technical Support page you can enter the details of your request and then press Send. Makerble will also suggest Helpdesk articles that might help resolve your query.
