Troubleshoot Problems While Initiating Calls via Wildix

Overview:

This document explains how to troubleshoot problems while initiating a call on Makerble via Wildix.

Steps:

Step 1: Ensure Wildix is installed on your system

Wildix allows two different ways to initiate phone calls via API.

1. Initiate a call via the Collaboration Native App (Recommended)

   1. Download Link - https://www.wildix.com/new-releases-and-updates/collaboration-native-app-changelog/

2. Initiate a call via Extension (Not recommended)

   1. Wildix Document - https://wildix.atlassian.net/wiki/spaces/DOC/pages/30281934/Collaboration+User+Guide#CollaborationUserGuide-Extensions

   2. Chrome Extension Link - https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn

We do not recommend using the Wildix extension because of the following restrictions

1. Only supports Chrome

2. You need to always open a tab that runs Wildix Collaboration on your browser. The call will not be initiated if you close the Wildix collaboration even if you installed the extension.

Step 2: