What has typically happened in this scenario is that a user has been created but they have not been added to your organisation or the project. The solution is two-fold:

1. Add them to your project and/or organisation

2. Ask helpdesk@makerble.com to make them an Organisation-controlled User (if you are using that feature: Organisation-controlled User Accounts )

Steps

Add them to your project and/or organisation

1. To add them to your project and/or organisation, go back to the Manage Colleagues page

2. Makerble will have

   1. created a user account for the people you have added.

   2. assigned a Name to each new user based on the part of their email address that exists before the “@” symbol

3. Therefore search for that user in the Add New Person section by either entering their email address or their Makerble-auto-generated name. They will appear in the search.

4. Select them.

5. Select which project(s) you want to add them to

6. Scroll to the bottom and press Save

Ask helpdesk@makerble.com to make them an Organisation-controlled User

1. Email helpdesk with their Email Addresses and the name of the organisation