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Step-by-Step GuideIf you are already a Wildix customer, you can connect Wildix to Makerble.

Steps

Info

Only an Organisation Admin on Makerble can connect their ThankQ Wildix Account to their Makerble Organisation

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  1. Access the Integrations App:

    • Log in to your Makerble account and navigate to the Integrations App.

  2. Add an Integration:

    • Click on the "Add an Integration" button.

  3. Select Wildix from the List:

    • In the integration options, locate Wildix and select it.

    • After addition it will look like this

    • Further, click on authorize access

  4. Follow the Login Instructions:

    • Enter your Wildix credentials as prompted. This step may open an additional window or tab, ensuring a secure login process.

  5. Complete the Connection:

    • Once you've successfully logged in, you will see Wildix appear on the Manage Integrations page, indicating a successful connection.

  6. Expand Integration Options:

    • Click the down-facing arrow next to Wildix. This section will expand to reveal additional integration settings.

  7. Setup Wildix on your system and initiate your first call:

    1. Initiate your first call via Wildix will guide you to initiate the call within Makerble via Wildix

  8. Go to the Manage Integrations page

  9. Under Wildix click Manage

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  10. Then you arrive on the Wildix Account page

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  11. Press Wildix Settings

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  12. You arrive on the Wildix Settings page

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    1. In the Fields to use for Wildix integrations: enter the field(s) you are using to store the Phone Numbers of your contacts. Note: you can only select a Telephone field.

    2. In the Enter Wildix Host Address field, enter your Wildix URL.

      1. It will probably be organisation-name.wildixin.com

      2. Make sure there is NOT a forward slash after the web address

      3. But you can confirm this by reading the documentation https://wildix.atlassian.net/wiki/spaces/DOC/pages/30285788/How+to+access+Wildix+APIs+using+Postman+OAuth+2.0

    3. Then press the Validate Wildix Address to confirm that the Wildix Host Address is correct

    4. If it is correct, you’ll see a popup that says Wildix host address available. Just press OK.

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    5. In the Application ID and Application Secret fields, enter your ID and Secret which you can obtain from your Wildix portal. Here’s how to obtain those: https://wildix.atlassian.net/wiki/spaces/DOC/pages/30285788/How+to+access+Wildix+APIs+using+Postman+OAuth+2.0

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    6. Press Save

By following these steps, you ensure a smooth integration between your Wildix account and Makerble.

Info

If you’re facing any troubles while initiating the call, please read Troubleshoot Problems While Initiating Calls via Wildix