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The Response Rate tab is a tab on the Survey Campaign page. It displays the response rate for a single survey across a single project.

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  • Displays each of the contacts whose witnesses perspective providers (also known as “observers” or “witnesses”) have been invited to complete a survey - this is . This happens when you generate 360° - survey links sent manually using Send a survey to Perspective providers or automatically using an Automation Action.

Responses from Contacts

Colleagues

  • Displays responses from

    • Submitted by someone using a Referral Form

    • Entered into Makerble by one of your colleagues Colleagues in one of these ways:

      • Manually using the Complete Survey page while they are logged in

      • By importing survey responses from a csv file. Typically the colleague responsible for doing the import will be logged as the ‘author’ of the survey response unless (during the import process) they select another colleague as the author

      • By creating stories and survey responses using the API or an integration

Public Respondents

  • Displays the number of responses that have come from people using the anonymous public survey link - Send a survey in Anonymous Mode - which anyone with the link can use.