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What information do you collect from individual people/organisations/groups/etc at the start of your process?
What else do you collect once you know (or while you’re getting to know) the areas of your work that they fit into?
How do you assign those individual people/organisations/groups/etc to areas of your work and schedule them in?
What information, if any, do you collect to track engagement, gather feedback and measure impact/effectiveness?
How do you need to organise results for reporting purposes? (inspiration)