Categories Dropdown (list fields) on a Contact Form can have one of three input options:

• Single Choice

• Limited Multiple Choice

• Unlimited Multiple Choice

By default, every Categories Dropdown field is set to Single Choice. This means that only one Answer Choice can be selected for a contact.

When you choose Limited Choice, you can decide how many answer choices can be selected for contact. For example, if the question is “Pick your 3 favourite colours”, you can restrict the answer choices that can be selected to 3.

When you choose Unlimited Choice, there is no limit to the number of answer choices that can be selected

How to change the number of Allowed Answer Choices

• The number of Allowed Answer Choices for a Category field is set on the Edit Contact Form page where the Categories Dropdown exist on.

• This means that if the same Category Dropdown Field exists on multiple Contact Forms, it can have a different Allowed Answer Choices setting on each form.

Steps

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Info
If you want to change the Answer Choice setting for a Multiple Choice Question in a survey, read this article instead Set the type of multiple choice: Unlimited, Limited or Single in a survey

1. Select My Apps in the top menu

2. Scroll across until you see Contact Forms

3. You'll see a list of your Contact Forms

4. Press the dropdown menu to the right of the Contact Form you want to edit

5. You arrive on the Edit Contact Form page of the Contact Form that features the Category Dropdown field

6. There is a number in brackets to the right of the box containing each field. Press the number.

   1. By default, it will say “1” to indicate that the Answer Choice setting is a single choice

   2. If Limited multiple choice has already been set for that field, the number will be whatever limit has been set for the number Allowed Answer Choices

   3. If Unlimited multiple choice has already been set for the field, the infinity symbol will be displayed: ∞

7. Pressing the number causes the Allowed Answer Choices popup to load

8. It presents three options:

   1. Single Choice

   2. Limited multiple choice

   3. Unlimited multiple choice

9. Select the option you want to use on that Category Dropdown Field.

   1. If you have selected Limited multiple choice, you must enter a number between 1 and the number of Answer choices available on that Category Dropdown

10. Press save to close the popup

11. Scroll to the bottom of the Edit Contact Form page and press Save.

What it looks like on a form

Watch the walkthrough video

Related articles

• Create a Category Dropdown field

• Edit a Category Dropdown field

• Add an existing Category Dropdown field to an existing Contact Form