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You can indicate the skills that users need in order to handle a specific contact.

How to add skills required to a contact

Note

You will need to Turn on Skills across the organisation before you can add skills to a contact

  1. Go to the Contact’s profile page

  2. On the left panel

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  1. you will see a

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  1. section called Skills

  2. It allows you to add a new Skill Required to that Contact

  3. You can add as many skills as have been created