Page Comparison

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1. Go to the Colleagues page. You can get there by

   1. Clicking More in the top menu

   2. Selecting Control Panel

   3. Pressing the Colleagues button

2. You arrive on the Colleagues page

   

3. The user you want to deactivate must have Organisation written in the Account Owner column.

   1. If they do not have Organisation written next to their name, then you must follow these steps to request that they be switched over to being Organisation-controlled.

   2. Only continue to the next step once the user has Organisation next to their name

4. Pressthe Manage Colleagues button

   

5. In the Email Notifications column, select Disabled in the dropdown list for the user you want to deactivate

   

6. Scroll to the bottom and press Save

7. You arrive back on the Colleagues page

8. Press the Edit Profile button in the row of the user you want to deactivate

   

9. You arrive on the Edit User Profile page for that colleague.

10. Add the prefix “ZZZ” to the start of their First name

    

11. Add the suffix “(Deactivated)” at the end of their Last name

    1. If you choose to use alternative words while renaming a user, as opposed to, you might encounter the Friendly is reserved warning message which can be resolved by using an alternative term as explained here I get the message 'Friendly is reserved' when editing a user

12. Scroll to the bottom and press Save

13. Select the Email Address tab

    

14. Change the email address to a unique redundant email address such as deactivated-makerble-user-ddjdj2g272@organisation.org

    

15. Press Save.

    1. This means that the user will no longer be able to sign in with their original email address and they will not be able to get a password reminder by using Forgotten Password.

16. Select the Password tab

17. Change the password to a new password - it must be be at least 8 characters long and contain a capital letter, a number and a symbol

18. Press Save

19. If you want to assign the App Licences of the deactivated user to a new user, send an email to billing@makerble.com stating the new name of the Deactivated User and the email address of the New User to whom you want to transfer the App Licences.