If you have added a user but they do not appear on your Manage Colleagues page or Colleagues page, you can use this workaround to remedy the problem.
Why it happens
What has typically happened in this scenario is that a user has been created but they have not been added to your organisation or the project. The solution is two-fold:
Add them to your project and/or organisation
Ask helpdesk@makerble.com to make them an Organisation-controlled User (if you are using that feature: Organisation-controlled User Accounts )
Steps
Add them to your project and/or organisation
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To add them to your project and/or organisation, go back to the Manage Colleagues page
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Makerble will have
created a user account for the people you have added.
assigned a Name to each new user based on the part of their email address that exists before the “@” symbol
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Therefore search for that user in the Add New Person section by either entering their email address or their Makerble-auto-generated name. They will appear in the search.
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Select them.
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Steps
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To solve this, you have to add each user to one project from the Edit Project page. Once you have done this, you can then add that user to multiple projects at once from the Manage Colleagues page |
Go to the Edit Project page of one of your projects. You can get there by
Selecting My Apps in top menu
Select Projects
You arrive on the Manage Projects page
Select the cog icon or More Options button next to your project
A dropdown menu appears
Select Edit & Rename
You arrive on the Edit Project page
There are fields for each of the three project-level User Roles:
Managers
Reporters
Observers
Enter the name (not the Email Address) of the user you want to add into the User Role box. (Note that Makerble will generate automatically name for a user based on the characters in their email address which appear before the “@” symbol. So unless the user has signed in and changed their name, you should type in the username that Makerble will recognise for that user)
Press save
The user has now been added to the project and they will also now appear on your Manage Colleagues and Colleagues page
Go to the Manage Colleagues page. You can get there by
Selecting More in the top menu
A dropdown menu appears
Select Control Panel
You arrive on the Control Panel
Select Manage Colleagues
You arrive on the Manage Colleagues page
A row will be visible for the user(s) you added to that project
Add them to the other projects you want them to have access to
Scroll to the bottom and press Save
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Ask helpdesk@makerble.com to make them an Organisation-controlled User
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