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The Cases page has a Charts tab that displays your organisation’s productivity regarding Cases
Steps
Select My Apps in the top menu
Select Cases
Select the Charts radio button
You arrive on the Productivity Charts for Cases page
Press the Display Chart button to load the results
Use the burger menu to download each chart
Types of productivity chart for Cases
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New, Worked On and Closes Cases per Month
Total time spent on Cases per Month
Time Spent on Cases per User per Month
Total time spent on Cases per Project per Month
Total Time spent per Case
Number of Users working on Cases per Month
Number of Users working on Cases per Project per Month
New Cases Opened per Project
Cases Worked on Per project
Cases Closed per Project per Month
Average Duration of Cases Closed that Month
Average Duration of Closed Cases per Project
total Duration of Closed Cases per Project
Total Number of Closed Cases per Project
Number of Open Cases per Project
Cases Opened per Person per Month
Cases Closed per Person per Month
Cases Worked on per Person per Month