If you can’t edit a contact, it’s likely due to the new controls your managers have over who has permission to edit which forms.
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You might see a grey or blue box around the name of a form rather than being able to see the details of the form.
How to resolve it
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In summary
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Go to Project Preferences for each project
Grant form editing permission to Project Reporters and/or Project Observers as required
You can see the permissions your colleagues have on each project by going to the Colleagues page
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Watch the 60 second video walkthrough
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