You can access submit a ticket through the Helpdesk portal to see the status of your tickets and submit new ones.

Steps

Select More in the top menu
A dropdown menu appears
Select Request Support
A new tab opens with a view of the public portal
Select Login
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If this is the first time that you are using the portal (or the first time you have been added to a ticket), click Sign up
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Enter your email address
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Click Send Link
You’ll receive an email with a secure link to sign up to the portal
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Click the Sign up link in your inbox
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You’ll arrive on a Signup Form. Enter your Full Name and choose a new password to access the Helpdesk (Note: this should not be the same password that you use for Makerble’s core platform)
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Enter your details and press Sign Up
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Now you are inside your Personal Helpdesk Portal
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Click Requests to see the status of your tickets (Red arrow)

Click

Technical Support

to submit a ticket (

Purple arrow

)

your Helpdesk portal

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Select Technical support
On the Technical Support page you can enter the details of your request and then press Send. Makerble will also suggest Helpdesk articles that might help resolve your query.

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