If you have added a user but they do not appear on your Manage Colleagues page or Colleagues page, you can use this workaround to remedy the problem.

Why it happens

What has typically happened in this scenario is that a user has been created but they have not been added to your organisation or the project.

The solution

The solution is two-fold:

1. Add them to your project and/or organisation

2. Ask helpdesk@makerble.com to make them an Organisation-controlled User (if you are using that feature: Organization-controlled User Accounts)

Steps

Add them to your project and/or organisation

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To add them to your project and/or organisation, go back to the Manage Colleagues page

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Makerble will have

1. created a user account for the people you have added.

2. assigned a Name to each new user based on the part of their email address that exists before the “@” symbol

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Therefore search for that user in the Add New Person section by either entering their email address or their Makerble-auto-generated name. They will appear in the search.

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Select them.

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Steps

1. Go to the Edit Project page of one of your projects. You can get there by

   1. Selecting My Apps in top menu

   2. Select Projects

   3. You arrive on the Manage Projects page

   4. Select the cog icon or More Options button next to your project

   5. A dropdown menu appears

   6. Select Edit & Rename

   7. You arrive on the Edit Project page

2. There are fields for each of the three project-level User Roles:

   1. Managers

   2. Reporters

   3. Observers

3. Enter the name (not the Email Address) of the user you want to add into the User Role box. (Note that Makerble will generate automatically name for a user based on the characters in their email address which appear before the “@” symbol. So unless the user has signed in and changed their name, you should type in the username that Makerble will recognise for that user)

4. Press save

5. The user has now been added to the project and they will also now appear on your Manage Colleagues and Colleagues page

6. Go to the Manage Colleagues page. You can get there by

   1. Selecting More in the top menu

   2. A dropdown menu appears

   3. Select Control Panel

   4. You arrive on the Control Panel

   5. Select Manage Colleagues

   6. You arrive on the Manage Colleagues page

7. A row will be visible for the user(s) you added to that project

8. Add them to the other projects you want them to have access to

9. Scroll to the bottom and press Save

Ask helpdesk@makerble.com to make them an Organisation-controlled User

1. Email helpdesk with their Email Addresses and the name of the organisation