Report your organisation's productivity on Cases

Owned by Matt Kepple
Last updated: Feb 02, 2022
2 min read

The Cases page has a Charts tab that displays your organisation’s productivity regarding Cases

Steps

  1. Select My Apps in the top menu

  2. Select Cases

  3. Select the Charts radio button

  4. You arrive on the Productivity Charts for Cases page

  5. Press the Display Chart button to load the results

  6. Use the burger menu to download each chart

 

Types of productivity chart for Cases

  • New, Worked On and Closes Cases per Month

  • Total time spent on Cases per Month

  • Time Spent on Cases per User per Month

  • Total time spent on Cases per Project per Month

  • Total Time spent per Case

  • Number of Users working on Cases per Month

  • Number of Users working on Cases per Project per Month

  • New Cases Opened per Project

  • Cases Worked on Per project

  • Cases Closed per Project per Month

  • Average Duration of Cases Closed that Month

  • Average Duration of Closed Cases per Project

  • total Duration of Closed Cases per Project

  • Total Number of Closed Cases per Project

  • Number of Open Cases per Project

  • Cases Opened per Person per Month

  • Cases Closed per Person per Month

  • Cases Worked on per Person per Month