Upgrades (Feature Requests)
- Matt Kepple
We’re constantly improving and extending the features available on your Makerble platform.
See which upgrades are available on your platform by clicking the Upgrades button in your menu
One for All
Every upgrade you receive has been paid for by a client
Our One for All policy means that when one client pays for the upgrade, all our clients get to use it
It’s our way of making sure that every organisation gets to benefit from everything we have to offer
How to order an upgrade
Complete an expression of interest
Discuss your requirements
Give the go-ahead
Receive regular progress updates
Get notified when your upgrade is ready
1. Complete an expression of interest
Complete this form: https://makerble.atlassian.net/servicedesk/customer/portal/1/group/1/create/7
Be as descriptive as you can about your feature idea and specifically let us know the problem you want the upgrade to solve and where possible, provide examples of situations in which you would use it
2. Discuss your requirements
We arrange a meeting (usually over Zoom) with you to confirm your requirements
We might use this time to put together a wireframe that shows how the feature could work
If the process of clarifying your requirements is going to be lengthy, we’ll let you know that we’ll need to charge for this Design time. However in most instances, this process is quick.
3. Give the go-ahead
We’ll put together a Work Package for you that outlines
What we will build
How much it will cost
When it will be delivered
Once you approve the Work Package and pay the kickoff invoice, we’ll schedule the work into a sprint and provide you with progress updates
4. Receive regular progress updates
You’ll receive updates as your upgrade moves through the production process from being an idea, to a wireframe and then to a full-functioning feature on your platform.
If setup is required of your upgrade, we’ll contact you to arrange setup and/or training.
5. Get notified when your upgrade is ready
Click the Upgrade button
New upgrades are listed in bold and have a dot next to them
Click each one to find out more about it - this might open a page explaining the upgrade in more detail
Upgrades you’ve already clicked will appear in grey text