You can close a case if you are any of the following:

• Case Owner or Case Creator

• Project Manager of the project the case is saved within

• Organisation Admin

How to close a case

1. Go to the Case page

2. Click the Close Case button in the Case Information Box

   Open

   

3. This closes the case. The case now has “closed” appear next to its title.

   Open

   

Where to find Closed cases

• On the Manage Cases page - Table view:

  • in the Status column the case appears as Closed

  • in the Date Closed column it shows the date the case was closed

• On the Manage Cases - Charts view

  • Go to the charts that contain closed cases