I added a new user but they have not appeared on the Colleagues page

Owned by Matt Kepple
Last updated: Mar 27, 2023
2 min read

If you have added a user but they do not appear on your Manage Colleagues page or Colleagues page, you can use this workaround to remedy the problem.

Why it happens

What has typically happened in this scenario is that a user has been created but they have not been added to your organisation or the project.

Steps

To solve this, you have to add each user to one project from the Edit Project page. Once you have done this, you can then add that user to multiple projects at once from the Manage Colleagues page

  1. Go to the Edit Project page of one of your projects. You can get there by

    1. Selecting My Apps in top menu

    2. Select Projects

    3. You arrive on the Manage Projects page

    4. Select the cog icon or More Options button next to your project

    5. A dropdown menu appears

    6. Select Edit & Rename

    7. You arrive on the Edit Project page

  2. There are fields for each of the three project-level User Roles:

    1. Managers

    2. Reporters

    3. Observers

  3. Enter the name (not the Email Address) of the user you want to add into the User Role box. (Note that Makerble will generate automatically name for a user based on the characters in their email address which appear before the “@” symbol. So unless the user has signed in and changed their name, you should type in the username that Makerble will recognise for that user)

  4. Press save

  5. The user has now been added to the project and they will also now appear on your Manage Colleagues and Colleagues page

  6. Go to the Manage Colleagues page. You can get there by

    1. Selecting More in the top menu

    2. A dropdown menu appears

    3. Select Control Panel

    4. You arrive on the Control Panel

    5. Select Manage Colleagues

    6. You arrive on the Manage Colleagues page

  7. A row will be visible for the user(s) you added to that project

  8. Add them to the other projects you want them to have access to

  9. Scroll to the bottom and press Save