Witnesses are part of the 360° Feedback Survey feature.
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You can send surveys to a contact’s Perspective Providers (observers) using 360° Feedback Surveys.
A Perspective Provider (observer) is a contact who can provide an opinion about another contract contact within your organisation or project.
A witness is saved on Makerble as a type of contact.
Example usage
Let’s say you provide mentors to children and you want to use a 360° Feedback Survey to understand how each child has developed. Using the normal Send Survey to Contacts feature you can send each child a unique survey link that lasts then complete the survey. But what if you want to ask the child’s parents about their opinion of how the child has developed? In this scenario you would use the 360° Feedback Survey where the Contract is the child but there isn’t would be added as the child's Witnesses.Examples
Human Resources - Peer-to-Peer feedback
You ran a leadership development course six months ago and you want to evaluate whether the course has made a difference
You want to collect feedback from the team members of every leader on the course (asking them for their view of the competency of their manager) and you want to collect a self evaluation from each leader. You'd like to be able to compare those two perspectives
You would
use 360° Surveys to capture the feedback from each team member
Use the Send Surveys to Contacts option to collect the self reflections from each leader
Mentoring Programme
You provide mentors to apprentices.
You want to collect feedback from each mentor on how each apprentice they mentor is doing but you also want to know each apprentice's self-reflection on their own progress
You would
use 360° Surveys to capture the feedback from each mentor
Use the Send Surveys to Contacts option to collect the self reflections from each apprentice
Rules
A contact can have several Witnesses Perspective Providers
A contact can be a Perspective Provider of other contacts
Every Perspective Provider is a contact
A single Witness Perspective can complete 360° Feedback Surveys about several Contacts
A witness is saved on your account as a contact
If contact-1 is behaving as a Witness perspective provider to contact-2, then
Contact-1 (e.g. a parent from the previous example) will have a new tab appear on their contact profile page called Observing which lists the contacts whom they are observing, i.e. Contact-2 (e.g. their child)
Contact-2 (e.g. the child) will have a new tab appear on their contact profile called Witnesses Perspective Providers (or Observers) which lists the contacts who are their witnesses (e.g. the child’s parents, the child’s teacher, the child’s siblings and the child’s friends)
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How it works
Explanation video of how to use
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360° Surveys on Makerble: https://www.loom.com/share/a6282291ac574ff683abfe5bcefd16c8
Generic YouTube video about 360° Feedback Surveys: Introduction video to Witnesses
Getting Started with Witnesses
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