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Note

This functionality is only available for contacts that are merged after 10th of October, 2024.

Steps:

  1. Go to the Contacts page by selecting Contacts from the My Apps menu

    image-20241204-062737.png

  2. Click on More Options button

    image-20241204-063019.png

  3. From the dropdown, select Merge Contacts to go to the Manage Merge Contacts page.

    image-20241204-063053.png

  4. You will arrive on the Manage Merge Contacts page.

  5. You see a list of all the merges that have been done. Find the contact merge you want to unmerge and press the Unmerge button corresponding to it.

    image-20241204-063201.png

  6. Press Ok for the prompt confirming the process.

  7. The Unmerge process will start.

  8. Once it is completed, the contacts will be separated.